Be a dedicated point of contact responsible for building and maintaining customer relationships to drive product adoption, expansion, and customer advocacy from the beginning of the customer’s contract. Act as a trusted advisor to your portfolio of customers by providing GRC subject-matter expertise and technical Risk Cloud product advice to help them utilize their Risk Cloud applications effectively and drive desired outcomes.
The Engagement Manager is responsible for ensuring the successful planning, coordination, and execution of one-time consulting engagements, such as ProSA, Migration, and EoD. They act as the bridge between Sales, Pre-Sales, Consulting, and Customers, ensuring projects are delivered on time, within scope, and budget while driving customer satisfaction and value realization.
As a Consultant, the customer is at the center, making their journey simple, valuable, and delightful by implementing well designed workforce management solutions that streamline operational efficiency. During implementation, you will be configuring, testing, delivering the system and supporting customer training to ensure a smooth implementation and adoption of the Legion platform.
Own complex customer implementations from kickoff through go-live, leading delivery and execution across all stages of the onboarding lifecycle. Serve as a trusted advisor to customers, guiding them through platform capabilities, best practices, and strategic configurations aligned with their business needs. Independently manage multiple high-impact customer projects with competing timelines and stakeholders.
The Strategic Program Manager is the implementation and delivery lead for our Strategic clients, ensuring action plans and accountability across all relevant functions. This role drives governance, ensuring consistent and transparent communication. Collaborating closely with the Strategic Account Team, the Manager implements best practices and creates a top-tier engagement model to maintain a healthy customer base.